Trannysa A: A A Tempting

: This is the airline's weakest point. Many customers report a "nightmare" refund process taking 30–90 working days. There are multiple reports of the airline removing cancelled bookings from accounts without issuing credits, leading to significant financial stress for travelers.

: Reviews frequently describe staff as "disrespectful" and "unhelpful," particularly when handling data security concerns or document requests for child passengers. Onboard Experience

: Unlike many low-cost carriers, some fare tiers include a 20kg baggage allowance, which travelers noted as a high point. Overall Verdict

: While airport staff received criticism, the actual in-flight service is generally described as uneventful and professional. Value for Money

: No alcohol is served on flights, reflecting the airline's Indonesian domestic roots. Food and beverage options are limited to basic, often sugary or salty snacks.