Activating Page

If you are trying to "generate" a topic feature for data analysis:

If you are working within , activating a topic involves adding it to your Agent's "library" so it can perform specific actions: In the Agent Builder , go to the Topics tab. activating

Use the Topic Hierarchy Generator to automatically build a structure for categorizing customer feedback. If you are trying to "generate" a topic

Changes aren't live until you hit Publish . This moves your active topics to the customer-facing bot. 2. Enabling "Generative Orchestration" This moves your active topics to the customer-facing bot

Navigate to the Topics page. Find your topic and ensure the Status toggle is set to On .

If you want the AI to automatically "activate" the right topic based on the conversation context (instead of just fixed keywords): Go to > Generative AI . Switch the orchestration mode to Generative .