: Open mb-support-x.x.x.xxx.exe and accept the License Agreement. Gather Logs : Click Advanced on the left menu. Click Gather Logs .
The safest way to get Malwarebytes is directly from the official download page . Download Malwarebytes zip
Download the Windows executable or Mac package to start your 14-day trial of Premium features, which reverts to a free scanner afterward. : Open mb-support-x
If you are troubleshooting an issue and need to "Download a Malwarebytes ZIP" to share with a technician, follow these steps to create the mbst-grab-results.zip file: Download Malwarebytes zip
If your internet connection is unstable, you can use the official offline installer for Windows. Generating a Malwarebytes ZIP File (for Support)