: Lessons are organized to start with basic skills (e.g., spelling names or numbers) and gradually move toward more complex strategies for sequencing professional conversations.
Focuses on confidence building and practical "survival" phrases English for Telephoning EXPRESS SERIES
: Each unit includes a "Starter" quiz or questionnaire for self-analysis and features realistic listening exercises to improve comprehension. : Lessons are organized to start with basic skills (e
Reviewers typically highlight the series as an excellent "bite-sized" solution for targeted business English needs. It is frequently used as a supplementary module in broader Business English classes due to its focused, task-oriented approach. Target Audience Business professionals and students Duration Short course (approx. 25–30 hours of material) Strengths It is frequently used as a supplementary module
: The book consists of six units covering essential telephoning tasks like basic interactions, exchanging information, taking and leaving messages, and managing difficult calls.