Direct exchanges are not offered. If you need a different size or color, you must return the original item for a refund and place a new order.
As of April 2026, . All items bought through the Forever 21 website or mobile app must be returned via mail through their online portal. Return Process for Online Orders forever 21 buy online return in store
Follow the prompts to select the items you wish to return. Step 3: Generate and print a prepaid return shipping label. Direct exchanges are not offered
Enter your order number and email address in the portal. forever 21 buy online return in store
To return an online order, you must use the official Forever 21 Returns Center :