The program is primarily governed by state "Lemon Laws," meaning exact rules vary based on your location. The general process follows these steps:

: You generally start by contacting Ford Customer Service or their Return and Acquisition Vehicle (RAV) team to open a case.

: You must give Ford-authorized dealerships a "reasonable number" of chances to fix the issue—typically 3 to 4 attempts, or just 1 attempt if it’s a severe safety risk.

: Ford reviews your repair history, invoices, and service records to see if the vehicle qualifies as a "lemon".