Explores how IT capability and inventory management influenced operational outcomes during the pandemic.
While there isn't one specific widely-cited academic paper with that exact title, several research articles and case studies cover this specific scenario: IT leadership navigating complex ERP (Enterprise Resource Planning) upgrades during the unique constraints of the COVID-19 pandemic. IT Leader Profile: Upgrading ERP During a Pandemic
These papers generally highlight how IT leaders shifted from traditional on-premise implementations to remote, cloud-based models to maintain operational resilience. Key Themes in Pandemic ERP Upgrades Key Themes in Pandemic ERP Upgrades A study
A study focused on pharmaceutical firms needing robust procurement systems to reduce production time during and after the pandemic. cloud-based models to maintain operational resilience.
Success often hinged on executive sponsorship and early change management to address resistance, especially when traditional in-person training was not an option. Recommended Resources
The pandemic forced vendors and IT teams to move to entirely remote implementation processes, which introduced new challenges in communication and coordination.
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