Nih It Help Desk < Trusted – 2024 >

: Assistance with VPN connectivity (NIEHS-Onsite/Remote) and networking issues.

As part of an NIH-wide consolidation effort, IT support is streamlined to provide a "one-stop" experience. While the central help desk handles Tier-1 (basic) issues, more complex problems (Tier-2 or Tier-3) are escalated to specialized groups within specific institutes or the .

The help desk provides , which includes initial problem tracking and resolution for a variety of IT issues: nih it help desk

: Help with NIH login credentials, password resets, and PIV card authentication. How to Request Support

: Submit a Request for Service at itservicedesk.nih.gov. Phone Support : Toll-Free : 866-319-HELP (4357) Local : 301-496-4357 TTY : 301-496-8294 Structure The help desk provides , which includes initial

: Support for NIH-managed desktops, laptops, and standard software suites.

: Requesting or troubleshooting access to SharePoint and internal systems like TechTracS. : Requesting or troubleshooting access to SharePoint and

The (often referred to as the NIH Service Desk) is the primary point of contact for National Institutes of Health (NIH) staff, contractors, and affiliates requiring assistance with information technology resources. Primary Services