Remedy -

Once complete, move the status to or Publish Approval .

: After necessary approvals, the status will move to Published . You may need to click the refresh icon in the Mid-Tier UI for the status change to reflect immediately. remedy

Add relevant and categorizations to make the article easier for agents to find during incident resolution. Submit for Review : Set the status to Draft initially while you work. Once complete, move the status to or Publish Approval

: Use the rich text editor to enter your solution. You can add images by pasting them directly or use the video icon to embed YouTube links . Manage Metadata : remedy