Customer Viewpoint Ratings and Reviews
close Customer Viewpoint Ratings and Reviews
Who leaves ratings and reviews?
Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.
How are ratings and reviews collected?
Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.
Can dealerships edit or remove reviews?
No. Ford personnel and/or dealership personnel cannot modify or remove reviews.
Are reviews modified or monitored before being published?
MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:
‣No Profanity or inappropriate defamatory remarks
‣Fraud
‣No Personal Identifying information (e.g., customer phone number or email)
‣No Competitor references (e.g., another brand or dealership)
‣Dangerous behavior (e.g. threatening to harm employees or others)
‣Lack of adequate text (e.g., symbols, emoji’s and random letters)
Reviews on the product and not the customer’s Sales or Service experience
Focus on recent work from the last 10 years, but include foundational older studies. Recommended Tools
Use topic sentences to link facts and research back to your main thesis.
Before writing, compile your figures and tables to summarize your data.
Start by clearly stating your topic and the main point or thesis of your paper.
To draft a paper effectively, you should transition from a structured outline to a full manuscript by expanding on your core ideas. A standard academic paper typically includes an , Introduction , Methods , Results , Discussion , and Conclusions . Core Drafting Process