: Users must download a PDF of their final bill from their old carrier showing the financing details.
T-Mobile offers two distinct methods for paying off a competitor's device, depending on whether a customer wants to keep their current hardware or upgrade to something new.
Breaking Free: How T-Mobile Helps You "Buy Your Phone" Back from Competitors t mobile buy my phone
: Customers port their number to a qualifying T-Mobile plan.
: Once approved—which typically takes about 15 days—T-Mobile sends a virtual prepaid Mastercard via text message. Long-Term Value and Trade-Ins : Users must download a PDF of their
: For those looking for a fresh start, this program requires customers to trade in their old device and purchase a new one from T-Mobile. They will reimburse remaining phone payments and early termination fees (ETFs) up to $800 per line . How the Reimbursement Works
: Within 30 days of activation, users submit their reimbursement request online at promotions.t-mobile.com . How the Reimbursement Works : Within 30 days
: This program is for customers who love their current device but want a different carrier. T-Mobile will reimburse the remaining device payment balance up to $800 per line (for up to 4 lines) via a virtual prepaid Mastercard. This is particularly popular for Verizon users, as those phones are often already unlocked.