Buyer Protection Policy Ebay • High-Quality & Top-Rated

: Sellers who offer free returns gain the ability to deduct up to 50% from a refund if an item is returned damaged or used. eBay Money Back Guarantee policy

: eBay requires you to try and resolve the issue directly with the seller first. Often, a simple message can lead to a quick refund or replacement without eBay’s intervention. buyer protection policy ebay

Unlike a traditional product warranty, this is a transaction-level safeguard. It covers the purchase price plus the original shipping costs for the vast majority of items on the site. How to use it: The 30-Day Window : Sellers who offer free returns gain the

: For items verified through eBay's Authenticity Guarantee , returns are often considered final sale unless the item was damaged during shipping. A Note for Sellers Unlike a traditional product warranty, this is a

The most critical detail for any buyer is the . You typically have 30 days from the actual or estimated delivery date to report a problem.